Before you contact us, use the Help Hub topics below to find your answer.
Is your question about donations (including bank details and cheques), Direct Debits, donating items, Gift Aid, legacy gifts, refunds, requesting a receipt, or the CRUK lottery?
Is your question about online fundraising (Giving Page), fundraising materials (eg sponsorship forms), fundraising groups, fundraising ideas, or planning and promoting your event?
Is your question about signing up, changing or withdrawing from an event or challenge, event materials (eg t-shirts), your or a group registration or event details?
Visit our events and challenges topic
Is your question about a particular type of cancer, symptoms, treatment, living with cancer, clinical trials, research, or health information (eg leaflets)? Or do you want to call or write to a cancer nurse?
Visit our cancer information topic
Is your question about our vacancies, the status of your job application, early career options, visa sponsorship, volunteer roles, or volunteering opportunities for under 18s?
Visit our careers and volunteering topic
Is your question about press office details, existing and new partnerships or the charity (including the Cancer Research UK head office address, charity number, how Cancer Research UK spends money and more)?
Visit our press, partnerships and about CRUK topic
You can update your name, email address, phone number, home address and choose how you would like us to get in touch with you.
Update your personal details and contact preferences
Report a problem (eg broken links) or a possible scam/fraud
No robots here! Chat with one of our friendly Supporter Services team.
Our opening hours are: 8am – 8pm Monday to Friday 9am – 5pm Saturday and Sunday We are closed on Tuesdays from 2 – 3pm for staff training. Chat unavailable? This means our team is busy. Please try again in a few minutes.
Our telephone number is 0300 123 1022
Our opening hours are: 8am – 8pm Monday to Friday 9am – 5pm Saturday and Sunday
For cancer related questions, please contact our nurses.
For general enquiries, email us on supporter.services@cancer.org.uk
We aim to respond to your email within three to five working days. If your question is of a scientific nature, the response could be up to 30 days.
Write to:
Cancer Research UK PO BOX 1561 Oxford OX4 9GZ
Contact us by live chat, phone or email for a quicker response.
If you haven't heard from us after 10 working days, please use live chat or phone us.
